Avast Free Forum is a website that lets users inquire about their anti-virus software. It offers a range of information of tutorials, as well as frequently asked questions. It is user-friendly and is regularly updated.
avast is a major player in the cybersecurity market and provides one of the top levels of customer service for its anti-virus software. The support button on the website and LAPTOP or COMPUTER app gives users access to helpful FAQ and discussion forums along with premium tech assistance if there are any issues.
The company also has a live chat feature for customers who require immediate responses, an email ticketing system that allows for more in-depth queries and three 24 hour support lines in the UK, Australia and the U.S. The knowledge base is limited but contains support guides for all of its products.
The company’s customer support isn’t the best Its customer support isn’t perfect, however. A joint investigation by PCMag and Hauptplatine discovered that the company shares data about its customers their locations and Internet protocol addresses with third party companies, which could raise privacy concerns for some users. The paid plans don’t provide enough benefits to justify the cost. Lastly, its forum was recently hacked, that allowed hackers to steal usernames email addresses, user names, and passwords that were hashed. Fortunately, the information regarding payments was not compromised. The company has committed to rebuild the forum using a new platform that’s faster and more secure. The company has a written policy on security that click for info states it will not sell or share personal information with third parties without consent.